Frequently Asked Questions

Questions, comments, or issues with an existing order? Drop us a line below or email us at hey@letterfolk.com and we'll get back to you as soon as possible.

Welcome Discount - 15% offer

Welcome discount valid for new email and/or SMS subscribers only. Offer code may only be applied to orders at checkout, and will take 10% off full priced items only. Offer cannot be combined with other discounts. Offer code is valid for 30 days from the date of issue. One use per customer.

Labor Day Weekend Sale

Receive 20% off on letterfolk.com for a limited time only. Offer valid September 1st, 2022 at 12AM ET through September 6th, 2022 at 3AM ET. Offer end date is subject to change. Discount is automatically applied at checkout. Offer cannot be combined with other coupons, discounts, offers or promotions. Offer is non-transferable and cannot be sold or exchanged in any other way. Offer valid only applicable for in-stock items or pre-order. Offer not valid on previous purchases, special orders, gift cards, taxes, shipping costs or sale items.

Shipping Information

We know what it's like waiting for a package to arrive, so we make every effort to get your products to you as soon as possible. Unless otherwise stated, please allow 1-2 business days for us to prepare your order for shipment. (During sitewide sales, it may take up to 7-10 business days.) After your order is shipped, you'll receive an email with tracking information. Most domestic orders will arrive in 1-5 business days after they're shipped. We currently offer International Shipping to Canada. Shipping rates are calculated at checkout.

Expedited Shipping is available for orders placed within the contiguous United States, excluding Alaska, Hawaii & International. Select “Expedited Shipping (2 business days)” at checkout. Products not eligible for expedited shipping include: The Writer, The Copywriter and the WordSmith letter boards. Offer valid only applicable for in-stock items. Offer not valid on previous purchases, special orders, gift cards, taxes, or sale items.

Thank you for making sure the shipping information you provide is accurate! If you discover an error on your confirmation email, please inform us ASAP, and if your shipment hasn’t already gone out, we’ll quickly make the correction. If orders are undeliverable and returned to sender due to incorrect information we’ve received, we will be happy to resend the order after we’ve received the item and collected new shipping fees. We can also issue a refund for the order, minus the original shipping charges.

Return & Exchange Policy

We’re happy when you’re happy, and we proudly stand behind our products. We have a 30-day, no-questions-asked return policy.

To begin a return or exchange, please click here.

Letterfolk will supply a pre-paid, pre-addressed postage label. You will be refunded fully including your shipping costs.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.

Questions, comments, or issues with an existing order? Drop us a line below or email us at hey@letterfolk.com and we'll get back to you as soon as possible.