Online Warehouse Sale FAQ
1. Why are these products for sale? What sort of imperfections should I expect?
A couple times a year, we have in-person "warehouse sale" events where we sell lightly defective items from our Salt Lake City warehouse. For as long as we've held them, we've heard from hundreds of you about offering these sales online. And because of logistical hurdles, we haven't been able to make these deeply discounted inventory available to everyone — until now!
The products offered in our Online Warehouse Sale have a variety of minor defects including dents, scratches, lightly discolored, slightly crooked groove, etc. These defects do not affect the functionality or durability of the board, notebook, or Tile Mat.
Defects of both Tile Mat – Standard and Tile Mat – Large may include:
- Small stains/black dots on the white hexagons
- White streaks/white bleed on the black border
- Grey hexagons on base, rather than white
Please review the photos below to see examples of the various defects you might encounter on the letter boards.
LIGHT SCRATCHES ON FRAME ▼
SCUFFS/ABRASIONS ON FRAME ▼
METAL HOOK OVERHANGING FRAME ▼
METAL FRAME HARDWARE EXPOSED ▼
SCRATCHES/MARKS ON METAL FRAMES ▼
LIGHTLY STAINED/RAISED FELT ▼
SHORT FELT ON TOP OR BOTTOM GROOVE ▼
CRACK FROM HANGING HARDWARE ▼
MARKS ON FRAME ▼
DISCOLORED/MISMATCHED FRAME PIECES ▼
GAPS ON FRAME CORNERS ▼
CROOKED GROOVES ▼
CHIPPED/SCRATCHED FOIL ▼
STAINED PAGES ▼
STAINED COVER ▼
SCUFFED/DIRTY COVERS ▼
VISIBLE ADHESIVE ▼
2. What is the return/exchange process for the Online Warehouse Sale?
All sales are final – there will be no returns or exchanges. These items are sold in "as is" condition and we cannot field special requests.
3. What comes with the letter board?
All letter boards will come with the same accessories as our regularly priced letter boards, including a full letter set (Mini: 1/2", Poet: 3/4", Writer: 1", Wordsmith: 2") and muslin bag for letter storage.
4. Can I see what the defect looks like before I order it?
Unfortunately, we will not be able to entertain special requests or tell you the specific type of issue your item might have. All known defects and issues are listed above in our photo gallery. When placing an order on this heavily discounted inventory, you should be comfortable with any/all of the defects listed above.
5. The item I want is sold out – will there be a restock?
We are offering our entire inventory of warehouse sale inventory. There will be no restocks. We have limited quantities on all styles. Once they're sold out, they're gone.