Shipping and Return Policy
We know what it's like waiting for a package to arrive, so we make every effort to get your letter board to you as soon as possible. Unless otherwise stated, please allow 1-2 business days for us to prepare your order for shipment. After your order is shipped, you'll receive an email with tracking information. Most domestic orders will arrive in 1-5 business days (depending on your proximity to Utah) after they're shipped.
We are not responsible for shipments sent to incorrect addresses as a result of customer error. If orders are undeliverable and returned to sender, we will either issue a refund minus shipping fees or resend it and invoice for new shipping fees. Please, please, please double check your order confirmation email after placing your order.
We're happy when you're happy, and we proudly stand behind our letter boards. Should you find yourself less than happy with your order, shoot us an email within 30 days of your purchase and ship your order back to us in its original packaging and unused condition (including unused letter set) for a full refund minus a $5 restocking fee. If the board appears used or damaged, we reserve the right to refuse a refund. If the letter set is not complete with all characters still attached to the sprue sheets, we will deduct the cost of the letter set from the total. Customer bears cost of return shipping. Refunds will appear back on the original card within 6-10 business days.
So long the board and letter set is in new, unused condition, we're happy to make exchanges happen. Just send us an email with your original order number and the item you'd like to exchange. In order to expedite the exchange process and get you what you want sooner, we'll ask you to place a new order for the item you'd prefer and then provide us the order number so that we can include a return shipping label (we'll cover the cost) for the product you'll be returning. Once received and inspected to ensure it's in unused condition, we'll then issue a refund (minus original shipping charges) for the original order which will appear on the purchasing card within 6-10 business days.
We love shipping our boards to folks all around the world. Because of the costs associated with shipping our boards internationally, all international orders are final sale. Many countries collect customs/duties for international purchases, so please review your country's international customs policies as we are unaware and are not responsible for the payment of those duties and fees.